WaFd Bank is working to provide safe banking options for our clients. Though our lobbies are closed to
the public, almost all branches remain open, staffed and operating with normal business hours. We are
implementing these restrictions on lobby traffic
to follow guidelines for social distancing designed to protect public health. We will continue to
sanitize our locations by routinely wiping down all hard surfaces including ATM screens, drive up
windows and night deposit drops. We continue
to follow the guidance of the National Department of Health and Human Services and CDC to combat and
contain the Novel Coronavirus (COVID-19)
https://www.hhs.gov/ throughout the eight western
states we serve.
New Lobby Guidelines: WaFd Bank has many locations that remain open to serve clients
through the drive-up windows, the night deposit drops, local staff via the phone, and ATMs. If your
branch does not have a drive through
or night deposit, please visit one of our other WaFd Bank locations or call ahead to discuss how we can
assist you. In addition, we also have the ability for you to schedule an appointment with one of our
bank representatives. To set an
appointment, visit our branch locator page to find the location closest to you.
If you have questions or need access to your safe deposit box, please call your branch or the client
care center to make
necessary arrangements at 1-800-324-9375.
Branch Closures: When we are made aware of potential direct exposure to the virus, that
location may be temporarily closed to undergo deep cleaning. In some cases, a branch may be closed for
longer periods related to the
inability to safely conduct transactions and maintain social distance between clients and our employees.
Seattle - Downtown at 425 Pike Street, Seattle,
Portland - 5th and Alder at 530 SW 5th Ave, Portland, OR 97204
Boise - Towne Square at 421 N Cole Rd. , Boise, ID 83704
Bothell - Canyon Park at 22904 Bothell Everett Hwy, Suite B, Bothell, WA 98021
- Highland Springs at 8000 Frankford Road, Dallas, Texas 75252
Other Ways to Bank with Us: As we work through this National Emergency, we encourage
our clients to use mobile and online banking as well as phone banking. Our bank ATMs accept both cash
and check deposits. If you need
assistance via the phone, please call our Client Care Center 24 hours a day, 7 days a week at 1-800-324-9375. And note that many stores are reluctant to accept cash
for the health and safety of the employees.
Using your debit card to access your funds is recommended.
Please check back for further updates. We encourage everyone to practice the health safety tips
recommended by the
for Disease Control.
Also, please be aware that scammers are taking advantage of the coronavirus pandemic to con people into giving up their money. The Consumer Finance Protection Bureau has a list of resources to help you avoid scams.
We truly appreciate your business, are honored to serve you, and thank you for your understanding as we
work through this period together.