WaFd Bank’s response to the evolving COVID-19 Outbreak:

Effective March 17, WaFd Bank is restricting access to all branch lobbies through March 31.

WaFd Bank is working to provide safe banking options for our clients. Though our lobbies are closed to the public, almost all branches remain open, staffed and operating with normal business hours. We are implementing these restrictions on lobby traffic to follow guidelines for social distancing designed to protect public health. We will continue to sanitize our locations by routinely wiping down all hard surfaces including ATM screens, drive up windows and night deposit drops. We continue to follow the guidance of the National Department of Health and Human Services and CDC to combat and contain the Novel Coronavirus (COVID-19) https://www.hhs.gov/ throughout the eight western states we serve.

Restricted Lobby Access: Despite many school and retail closures, bank locations remain open to serve clients through the drive-up windows, the night deposit drops, local staff via the phone, and ATMs. If your branch does not have a drive through or night deposit, please visit one of our other WaFd Bank locations or call ahead to discuss how we can assist you. If you have questions or need access to your safe deposit box, please call your branch or the client care center to make necessary arrangements at 1-800-324-9375.

Branch Closures: When we are made aware of potential direct exposure to the virus, that location may be temporarily closed to undergo deep cleaning. In some cases, a branch may be closed for longer periods related to the inability to safely conduct transactions and maintain social distance between clients and our employees.

Other Ways to Bank with Us: As we work through this National Emergency, we encourage our clients to use mobile and online banking as well as phone banking. Our bank ATMs accept both cash and check deposits. If you need assistance via the phone, please call our Client Care Center 24 hours a day, 7 days a week at 1-800-324-9375. And note that many stores are reluctant to accept cash for the health and safety of the employees. Using your debit card to access your funds is recommended.

Businesses Needing Assistance: WaFd is pleased to be in a position of strength that allows us to offer lines of credit to small businesses who have been impacted by COVID-19. You’ll find details on our Small Business Lifeline here.

Please check back for further updates. We encourage everyone to practice the health safety tips recommended by the Centers for Disease Control.

We truly appreciate your business, are honored to serve you, and thank you for your understanding as we work through this period together.