WaFd Bank’s response to the evolving COVID-19 Outbreak:
WaFd Bank is working to provide safe banking options for our clients. Though our lobbies are closed to the public, almost all branches remain open, staffed and operating with normal business hours. We are implementing these restrictions on lobby traffic to follow guidelines for social distancing designed to protect public health. We will continue to sanitize our locations by routinely wiping down all hard surfaces including ATM screens, drive up windows and night deposit drops. We continue to follow the guidance of the National Department of Health and Human Services and CDC to combat and contain the Novel Coronavirus (COVID-19) https://www.hhs.gov/ throughout the eight western states we serve.
New Lobby Guidelines: WaFd Bank has many locations that remain open to serve clients through the drive-up windows, the night deposit drops, local staff via the phone, and ATMs. If your branch does not have a drive through or night deposit, please visit one of our other WaFd Bank locations or call ahead to discuss how we can assist you. In addition, we also have the ability for you to schedule an appointment with one of our bank representatives. To set an appointment, visit our branch locator page to find the location closest to you. If you have questions or need access to your safe deposit box, please call your branch or the client care center to make necessary arrangements at 1-800-324-9375.
Due to rising COVID-19 case counts, WaFd Bank will close all branch lobbies to public access except for limited appointments. Please plan to use our drive-up services and ATMs for routine banking transactions, or call ahead to make special arrangements. To help protect the health of our bankers so we can maintain service, masks are required for all face-to-face banking. In addition, the following locations are closed due to COVID-19 exposure:
- Gallup, NM at 221 W Aztec Avenue, Gallup, New Mexico 87301
- Dallas - Midtown, TX at 5420 LBJ Freeway, Suite 200, Dallas, Texas 75240
Other Ways to Bank with Us: As we work through this National Emergency, we encourage our clients to use mobile and online banking as well as phone banking. Our bank ATMs accept both cash and check deposits. If you need assistance via the phone, please call our Client Care Center 24 hours a day, 7 days a week at 1-800-324-9375. And note that many stores are reluctant to accept cash for the health and safety of the employees. Using your debit card to access your funds is recommended.
Please check back for further updates. We encourage everyone to practice the health safety tips recommended by the Centers for Disease Control.
Also, please be aware that scammers are taking advantage of the coronavirus pandemic to con people into giving up their money. The Consumer Finance Protection Bureau has a list of resources to help you avoid scams.
We truly appreciate your business, are honored to serve you, and thank you for your understanding as we work through this period together.