WaFd Bank’s response to the evolving COVID-19 Outbreak:
WaFd Bank is providing safe banking options for our clients. We are open normal hours at most all of our locations, but have limits on the number of clients who may enter the lobby at one time to maintain recommended guidelines for social distancing designed to protect public health. We will continue to sanitize our locations by routinely wiping down all hard surfaces including ATM screens, drive up windows and night deposit drops. We continue to follow the guidance of the National Department of Health and Human Services and CDC to combat and contain the Novel Coronavirus (COVID-19) https://www.hhs.gov/ throughout the eight western states we serve.
In addition, for your convenience, we encourage you to schedule an appointment with one of our bank representatives in advance of your visit to receive priority lobby access. To set an appointment, visit our branch locator page to find the location closest to you.
To help protect the health of our bankers so we can maintain service, masks are required for all face-to-face banking. In addition, the following locations are closed due to COVID-19 exposure:
- Boise Towne Square, ID at 421 N. Cole Rd., Boise, Idaho 83704
- Artesia, NM at 602 W Texas Ave, Artesia, New Mexico 88210
Other Ways to Bank with Us: As we work through this National Emergency, we encourage our clients to use mobile and online banking as well as phone banking. Our bank ATMs accept both cash and check deposits. If you need assistance via the phone, please call our Client Care Center 24 hours a day, 7 days a week at 1-800-324-9375. And note that many stores are reluctant to accept cash for the health and safety of the employees. Using your debit card to access your funds is recommended.
We truly appreciate your business, are honored to serve you, and thank you for your understanding as we work through this period together.