Mobile and Online Banking Frequently Asked Questions

How do I use mobile deposit?

Is there a limit to the amount I can deposit via mobile?

Can I make a mobile deposit for my initial deposit when I open a new account?

When will my mobile deposit funds be available?

Do I need the WaFd Bank mobile app to make a mobile deposit?

Do I need to endorse or sign the back of the check when I make a mobile deposit?

Can I make a mobile deposit to my WaFd Money Market or savings account?

Do you offer mobile deposits on all checking accounts?

Can I make a mobile deposit via online banking?

Do you offer mobile deposits for your business accounts?

How do I set up biometric (fingerprint or faceprint) login?

Is there a dark mode available in the app?

Can I update my phone number or address in the app?

Can I change my PIN in the WaFd app?

Where can I find my virtual debit card?

What are the steps to add an external account so I can see it in online banking and the mobile app?

How do I add my card to my digital wallet?

How do I transfer money between my WaFd accounts?

Can I view my loan statements from online and mobile banking?

What does Add Account do?

Can I provide feedback to WaFd from inside the app?

How do I dispute a transaction?

Where can I find my account statements?

Where do I find tax statements?

Can I download multiple statements at once?

What is "Hold: Visa Provisioni Visa Provisioning S CAUS" or "Token Provision"?

How far back does my transaction history go in the mobile app?

What is a Pending Debit Transaction?

What is a Pending Deposit Transaction?

How can I update my phone, email, and mailing address?

How do I pay my WaFd Bank mortgage?

What are card controls? How do I set them up?

How do I turn my card on or off?

How do I set transaction restrictions?

How do I set up account alerts? What about transaction alerts?

I'm traveling, can I submit a travel notification in the app?

Can I still use Zelle^®, Bill Pay, and External Transfers?

Does WaFd Bank support Quicken and QuickBooks^®?

I have Rewards, Premium Rewards, or Interest Checking. Where can I find my rewards?

How does Bill Pay work?

How to recover a forgotten password?

How can I retrieve my username?

Having issues opening up online statements or tax statements?

How do I clear my browser cache and cookies?

How do I turn off my browser pop-up blocker?

How do I sign up for Bill Pay?

How do I add a payee?

How do I pay a bill?

Can I edit or delete a payee?

Can I edit or delete my payment?

Will all my previous Bill Pay information show up?

Why is a previous payee or payment not appearing in the new Bill Pay interface?

Do I have to agree to share my information with billers?

I want to add a well-known company, but why is it not appearing in my search results?

Why am I getting an error message when adding a payee?

Why am I getting an error message when trying to submit a payment?

Why is the payment I just submitted/payee I just added not showing up under Recent Transactions?