Question 1

Can I still use mobile deposit?

Accepted Answer

Yes, we continue to support mobile photo deposit.

Question 2

Is there a limit to the amount I can deposit via mobile?

Accepted Answer

There is a limit of $50,000 per deposit and a $100,000 limit per day.

Question 3

Account opening—Can I make a mobile deposit for my initial deposit?

Accepted Answer

No, you can't make a mobile deposit as your initial account opening deposit of $25. You can fund your new WaFd account with a Debit or Credit Card, or Electronic Transfer from a bank account.

Question 4

When will the mobile deposit funds be available?

Accepted Answer

The first $225 is available immediately, and the remainder of the funds are available the following business day, excluding Federal Holidays (Monday-Friday). Accepted deposits before 3 PM PT on a business day will be credited to your account by 6 PM PT the next business day.

Question 5

Do I need the WaFd Bank mobile app to make a mobile deposit?

Accepted Answer

Yes, you need to use the WaFd Bank mobile app to make a mobile deposit. To download the mobile app, please go to the app store.

Question 6

Do I need to endorse or sign the back of the check when I make a mobile deposit?

Accepted Answer

Yes, you must also endorse your mobile deposit check just like a regular deposit.

Question 7

Can I make a mobile deposit to my WaFd Money Market or savings account?

Accepted Answer

Yes, you can use mobile deposit for your WaFd Savings and Money Market accounts.

Question 8

Do you offer mobile deposits on all checking accounts?

Accepted Answer

Yes, remote capture or mobile deposit is available on all WaFd Checking and Savings accounts.

Question 9

Can I make a mobile deposit via online banking?

Accepted Answer

No, you must use the WaFd mobile app to make a mobile deposit. To download the mobile app, please go to the app store.

Question 10

Do you offer mobile deposits for your business accounts?

Accepted Answer

Yes, you can make mobile deposits with our Business Treasury Accounts.

Question 11

What&#x27;s new in online banking?

Accepted Answer

Some tools (like bubble budgets) have also been removed from WaFd online banking. However, we now support instant notifications which can be set up in online banking as well. We remain committed to making financial management easier, so keep an eye out for new tools in the future. Spending categories will still be available in the app so you can track your transactions there.

Question 12

What updates are included in WaFd&#x27;s latest mobile app?

Accepted Answer

When you open the existing WaFd Bank app, please follow the prompts to update to the new app. Then you can sign in using your current username and password. You will need to choose Face or Touch ID again (depending on your device) if you want biometric login enabled as part of the update. You will also need to complete a quick identity verification, choose your password, and accept updated terms.

You'll notice the layout has been simplified to deliver a faster and friendlier mobile banking experience. Among other things, we've added the ability to manage your WaFd credit card, set up notifications that will come through instantly, and view your available balance in all accounts. We'd love to hear what you think! Simply navigate to the Menu and click "Feedback." If you have account specific questions or need help, please call us at 800-324-9375.

Question 13

Do I need to change my username or password?

Accepted Answer

No, you can use the same username and password. If needed, please use Forgot Username/Password to reset your login information.

Question 14

Will all of my information be transferred to the new experience?

Accepted Answer

All of the following will be migrated to the new platform: Username and password, transaction history, online bill payments and payees, Zelle^® contacts and scheduled transactions, external accounts and transfers, and statements. Alerts and notifications will not transfer over, so take a look at what you have set up currently so you can set them up again inside the new experience.

Question 15

Do I need to set up notifications and alerts inside the new app?

Accepted Answer

Yes, we recommend everyone set notifications to be alerted when large purchases are made, your balance gets low, and much more to prevent fraud and help you stay on top of your finances. If you were already receiving account activity notifications such as low balance or large deposit notifications, you will need to set them up in the new app.

Good news: we've improved our notifications setup in both the mobile app and online banking, and it's a few easy steps to set them up. Simply navigate to the bell icon in the app or to Notifications in online banking.

Mobile and Online Banking Frequently Asked Questions

Mobile Deposit

Using the WaFd Mobile App

Transactions and History

Loans and Account Information

Services, Tools and More

Troubleshooting