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Have a question about online or mobile banking at WaFd Bank? Visit our Mobile Banking FAQ!
Frequently Asked Questions

Still can't find what you are looking for? Contact a branch near you, call 1-800-324-9375 or email us at

What is WaFd Bank's routing number?

The WaFd Bank routing number is 325070980 for all transactions, including wire transfers, automatic or direct deposits, Automated Clearing House (ACH) transactions and ordering checks.

What if I've forgotten my username or password?

How do I deposit a check after hours?

  • There are two easy ways to deposit a check on evenings and weekends. Every WaFd Bank branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope. And you’ll see images of your deposit check right on your receipt.
  • You can also deposit a check using your smartphone. With Mobile Photo Deposit, use the WaFd Bank mobile banking app to snap a photo of the front and back of your check. Just follow the on-screen instructions.

Reminder: A hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited. If you’d like to request that the hold be removed earlier than normal, please call our Client Care Center at 1-800-324-9375.

How do I access my account online?

  • Access your WaFd Bank checking, savings, money market and CDs – as well as your loans with us – via online and mobile banking. Sign up is easy, just visit our .
  • You’ll need at least one account number along with your Social Security Number to get started. Once you’re enrolled, you can also download our mobile app and link your accounts to your smartphone. Start with a visit to the Apple App or Google Play store and search for “WaFd Bank”.

What to do if I’ve lost my debit card?

Call us right away if you’ve lost your debit card or suspect it might be stolen. You may call your local branch, or our Client Care Center is available at 1-800-324-9375.

Does WaFd Bank offer car, motorcycle, RV, or boat loans?

WaFd Bank does not offer car, motorcycle, RV, or boat loans, but our WaFd Bank Insurance Group does offer insurance policies for these items and more to meet your insurance needs. Visit WaFd Bank Insurance Group to learn more. or call 1-800-562-2555.

Did Washington Federal change its name?

Washington Federal did modify the name, to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word “bank” in our name - WaFd Bank.

What does WaFd stand for?

WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.

How do I find my WaFd Bank account number?

Find your account number by signing into online banking, checking your bank statement or looking at the bottom line of your printed checks. You may also contact your local branch for further assistance.

Does WaFd Bank have Zelle®

WaFd Bank has Zelle®. It’s a fast, safe and easy way to send money to friends, family and associates in minutes1, right from the WaFd Bank mobile app or online banking. You must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. Send money with Zelle®.

How many branches does WaFd Bank have?

We currently have over 200 WaFd Bank Branches to serve our clients in the eight western states of Washington, Oregon, Idaho, Utah, Arizona, Nevada, New Mexico and Texas. Check out our branch locations and ATM locations.

Is WaFd Bank a credit union?

WaFd Bank is not a credit union. We are a full-service regional bank that does not require membership. We provide FDIC deposit insurance for our clients.

Can my WaFd Bank account be under $1000?

Yes. WaFd checking and savings accounts may be opened for as low as $25. The Money Market account opening deposit is $100. Visit the WaFd Bank Checking and Savings pages for more details.

What types of loans does WaFd Bank offer?

Does WaFd Bank offer portfolio loans?

We’re proud to be a portfolio lender. We originate and retain your mortgage loan for the entire term. Since we don’t sell our loans to the secondary market, we’re able to provide our borrowers with flexibility and one-to-one service – plus we are always here if you have questions. What is a Portfolio Lender?

Does WaFd Bank offer notary services?

WaFd Bank offers free notary services at most of our local branch locations. To find out if your local WaFd Bank branch supports notary services, please contact your local branch ahead of time and setup an appointment Find a local WaFd Branch.

How do you go paperless with WaFd Bank?

To go paperless simply sign-in to Online banking, choose settings at the top of the page, then select Statements – follow the prompts to enroll all eligible accounts for paperless statements.

Does WaFd Bank have ATMs?

Do we ever! Over 37,000 Fee-Free ATM locations.

Can I open an account online at WaFd Bank?

Yes. Apply for a WaFd Bank account through our simple and secure site in just minutes.

What is My WaFd Wins?

Secure Checking is now My WaFd Wins to emphasize the many great benefits you get with Green Rewards and Stellar Plus Checking.

How do I order more checks?

Order more checks online by visiting® Official Site - Order Checks by Harland Clarke or contact our Client Care Center at 1-800-324-9375.

How do I request a copy of my bank tax statement?

Please contact the Client Care Center @ 1-800-324-9375 to request your 1099/1098 as they are not available online.

How do I change my address with WaFd Bank?

To change your address for your bank account, please contact your local branch or our Client Care Center at 1-800-324-9375.

How do I close my bank account?

Closing a bank account requires a physical signature, please reach out to your local WaFd Bank branch.

How do I add/remove someone to/from my bank account?

Please contact your local branch to add/remove someone to/from a bank as this type of change requires a physical signature.

When can I expect an electronic bank deposit to my WaFd Bank account?

WaFd Bank processes electronic payments business days (Monday through Friday, except Federal holidays.)

Does WaFd Bank process payments on public bank holidays or weekends?

WaFd Bank only processes electronic payments on business days Monday through Friday, excluding public bank holidays.

How to update your mortgage hazard insurance?

Please contact your insurance agent and request that they send us evidence of acceptable Hazard Insurance coverage. Verification may be emailed to If you have any questions, call 1-877-452-7954.

What happened to telephone banking?

WaFd Bank has rolled out a new voice activated banking service that replaces our former telephone banking.

What is voice activated banking?

Voice activated banking is a service that uses your unique voice to verify who you are. After you’ve authenticated your identity securely using your voice, our automated service lets you manage your accounts using voice commands such as "What’s my balance?" or "Transfer funds".
Signing up is easy:
  1. If you haven’t already, you must sign up for consumer online or mobile banking.
  2. Next, please call 800-324-9375 so that we can set up your voice activated banking profile --- you’ll then be guided to record your voice, so that our service can authenticate you going forward.
  3. Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated the service says, "Hi, how can I help you today?" and the offers suggestions including provide balance, transfer, or talk to an agent.

1 Must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Contact Us

For more information about our account services, or to talk to our Client Care Directors.