WaFd Bank Frequently Asked Questions

Please contact your insurance agent and request that they send us evidence of acceptable Hazard Insurance coverage. Verification may be emailed to docsend@fmq.alliedsolutions.net. If you have any questions, call 800-653-8812.

• You can reset your username online by going to our Forgot Username or Forgot Password page.
• If you run into trouble and need help, please feel free to call our Client Care Center which is open 24 hours a day 7 days a week at 800-324-9375 or email onlinebanking@wafd.com.
• If you're a business, you should call us or email businessdepositops@wafd.com. Email inquiries are responded to within 1-2 business days.

WaFd Bank is not a credit union. We are a full-service national bank that does not require membership. We provide FDIC deposit insurance for our clients.

We did change our name from Washington Federal to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word "bank" in our name - WaFd Bank.

WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.

We currently have over 200 WaFd Bank Branches to serve our clients in the nine western states of Arizona, California, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. Check out our branch locations and ATM locations.

Yes. Apply for a WaFd Bank account through our simple and secure site in just minutes.

Find your account number by signing in to online banking, checking your bank statement or looking at the bottom line of your printed checks. You may also contact your local branch for further assistance.

Please contact the Client Care Center at 800-324-9375 to request your 1099/1098 as they are not available online.

Please visit your local branch to add/remove someone to/from a bank account as this type of change requires a physical signature.

To receive paperless statements, simply Sign In to Online Banking, select Statements from the menu and then select Account Statements. On the right click the "Go Green! Go Paperless!" link.

To change your address for your bank account, please contact your local branch or our Client Care Center at 800-324-9375.

WaFd Bank processes electronic payments during business hours Monday through Friday, except on Federal holidays when the bank is closed.

No, WaFd Bank processes electronic payments during business hours Monday through Friday as we are closed on Federal holidays.

• There are two easy ways to deposit a check on evenings and weekends. Every WaFd Bank branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope. And you'll see images of your deposited check right on your receipt.
• You can also deposit a check using your smartphone. With Mobile Photo Deposit, use the WaFd Bank mobile banking app to snap a photo of the front and back of your check. Just follow the on-screen instructions.

Reminder: A hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited. If you'd like to request that the hold be removed earlier than normal, please call our Client Care Center at 800-324-9375.

Order personal checks by calling us at 800-324-9375 or contacting your local branch.

To order business checks, contact Superior, our new check vendor, directly at 888-590-7998 Monday through Friday from 5am to 6pm Pacific Standard Time. You can also request a quote to have a Superior representative contact you.

Yes. WaFd checking and savings accounts may be opened for as low as $25. The Money Market account opening deposit is $100. Visit WaFd Bank's Checking and Savings pages for more details.

Closing a bank account requires a physical signature, please reach out to your local WaFd Bank branch.

Voice-Activated Banking is a service that uses your unique voice to verify who you are. After you've authenticated your identity securely using your voice, our automated service lets you manage your accounts using voice commands such as “What's my balance?” or “Transfer funds”.

Signing up is easy:

1. If you haven't already, you must sign up for consumer online or mobile banking.
2. Next, please call 800-324-9375 so that we can set up your Voice-Activated Banking profile—you'll then be guided to record your voice, so that our service can authenticate you going forward.
3. Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated, the service will say "Hi, how can I help you today?" and will then offer suggestions such as "provide account balance", "make a transfer", or "talk to an agent".

WaFd Bank has Zelle. It's a fast, safe and easy way to send money to friends, family and associates in minutes¹, right from the WaFd Bank mobile app or online banking. You must have a bank account in the U.S. to use Zelle. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle. Send money with Zelle.

WaFd Bank is pleased to offer complimentary notary services at our branch locations.

Do we ever! We have thousands of Fee-Free ATM locations.

If they are coming from the number 76369, yes it is legitimate. This is a free, secure, and personalized mobile communication network providing you relevant information about your account and other educational content. When you are connected to this free service, a personal message feed will be automatically created for you. An SMS message will be sent to your mobile device with a link to access your personal message feed. Unlike social media platforms, no one can see the messages on your feed but you. When you have new content or a message posted to your feed, you will receive an SMS alert to notify you, which is the text message you received.

Your news feed provides you with the fastest and easiest way to stay on top of your most important communications from WaFd Bank. Designed just for you, this delivers the information you need, right when you need it, to your own private online message feed.

The service is free, but depending on your mobile plan, standard message and data rates may apply. Msg & Data Rates may apply disclaimer is included with every SMS message, and you have the ability to opt out when you receive a message from us.

You can opt out of receiving notifications at any time by going to the most recent message you received, and texting back STOP.

Your information is secure and will never be sold to a third party.

No, you will have your own separate login credentials to any service or platform you access with WaFd Bank.