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Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Cheerful woman speaking on a cellphone.
Voice Activated Banking. Easy, Free, SECURE.

What is WaFd Voice Activated Banking?

Happy senior man talking on his cellphone.

Voice activated banking is a service that uses your unique voice to verify who you are. Your voice print (a lot like your fingerprint) is an added layer of protection to safeguard you from fraud. Voice activated banking also allows you to quickly get your account balances and transaction details when you need it.

One of the most powerful benefits of voice activated banking is that it prevents fraud. Once you're enrolled, no one else can call the bank trying to impersonate you — we've got your voice on file and the call must come from the cell phone registered to you.

How does it work?

It's easy! Once you're enrolled, call 1-800-324-9375, 24 hours a day, and when prompted say, “my password is my voice.“ Tell the system what you'd like to do and you're on your way!

What can you do with it?
  • Sign in to your account
  • Check your balances on checking and savings accounts
  • Transfer money between your WaFd Accounts
  • Additional features are coming soon!
  • Plus, this new technology is FREE!

How to sign up:

  1. If you haven't already, enroll in online banking.
  2. Next, call 1-800-324-9375 to speak to a Client Care Center agent who will verify your information and create your voice activated banking profile – you'll then be prompted to record your voice, so that we can authenticate you going forward.

Voice Activated Banking FAQ

The enrollment process takes less than 3 minutes.
Once enrolled, the system authenticates you using your voice. Now you no longer have to share personal information out loud, making this more secure.
WaFd Voice Activated Banking is able to recognize you even with a cold. The voice authentication system can recognize key features of your voiceprint to provide access. If it can't, you'll simply be transferred to a helpful Client Care Center agent to assist you.