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Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
Father and his son laughing and talking on their porch at home.
WaFd Bank Homeowner Assistance Programs
Learn how to applyarrow-right

WaFd Bank Homeowner Assistance

WaFd Bank's Homeowner Assistance Department is here to assist our mortgage customers experiencing financial difficulty. A variety of options that may be available are:

Options for Keeping Your Home

Repayment Plan

Repayment plan allows you to pay past due mortgage payments, along with your regular monthly payment, in installments over time. During the repayment period you will have a higher monthly mortgage payment.

Refinance

Mortgage loan can be refinanced with another lender.

Forbearance Plan

Forbearance plan suspends the regular monthly mortgage payments for a designated period of time allowing you the time to improve or stabilize the financial hardship. Missed payments are not forgiven and considered past due until the loan is brought current. All missed payments will be due at the end of the forbearance period.

Deferral

A payment deferral allows borrowers, who are able to return to making their normal monthly mortgage payment, the ability to repay their missed payments (not inclusive of monthly escrowed insurance and/or taxes) at the time the home is sold, refinanced, or at maturity. This program is also available to borrowers who are experiencing a hardship from a state of emergency that has been declared, such as a pandemic, wildfires, flood, or inclement weather.

Options for Selling or Transferring Your Home

Short Sale

The home securing the mortgage may be sold for less than you owe. We will review your application to determine the amount and terms of repayment for the remaining balance.

Selling Your Home for More than the Mortgage Balance

A forbearance plan that suspends the regular monthly mortgage payments for a designated period of time allowing you time to sell your home. Missed payments are not forgiven and considered past due until the loan is paid off.

Deed-in-Lieu of Foreclosure

The ownership of the home securing the mortgage may be transferred to WaFd Bank at an agreed to value. We will review your application to determine the amount and terms of repayment for the remaining balance.

How to Apply

Below you will find our application and a list of documents required. There may be additional documents or information requested upon review of your application. If you are unable to access the form linked below, contact us and we will send it to you.

Please note: Loans secured by second homes or rental properties, home equity lines of credit (HELOCs), lot loans, and other personal loans are not eligible for Homeowner Assistance.

  • Homeowner Assistance Application, fully completed and signed
  • Pay stubs, if applicable, for the prior two months
  • All W-2's received for the prior year
  • All bank and investment account statements, excluding retirement accounts, for the prior two months
  • If self-employed and/or receiving rental income:
    • Prior two (2) years signed tax returns with all schedules
    • Prior two fiscal year-end and year to date financial statements (profit and loss and balance sheet) for any entities owned by you
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Because we value your privacy, please do not email the application documents. When you are ready to submit your application, you may email us for a secure link to submit it electronically.

Alternatively, you may drop off the package at your local WaFd Bank branch or mail it to the address below. If you have any questions or need assistance, please email us at homeownerassistance@wafd.com or call us at 866-453-9710.

WaFd Bank
Attn: Homeowner Assistance Department
425 Pike Street,
Seattle, WA 98101

Additional Resources

For a list of HUD-approved housing counseling agencies that can provide foreclosure prevention information, contact one of the following federal government agencies:

The U.S. Department of Housing and Urban Development (HUD)
phone-alt 800-569-4287
The Consumer Financial Protection Bureau (CFPB)
phone-alt 855-411-2372