Send Money in the Moment with Zelle®
Right from your WaFd Banking mobile app
Zelle® is fast, safe and easy way to send money typically in minutes1 to your friends and family, right from the WaFd Bank mobile app. When you use the WaFd Bank mobile banking app, Zelle is already available on your phone. Zelle makes it easy to send to or receive money from people you trust – no matter where they bank.2 Find Zelle here in your WaFd Bank app.
Send money the way it was meant to be sent.
Receive money directly in your account typically within minutes.1
Send or receive money right from your WaFd Bank app.
Send money using just an email address or U.S. mobile number.
Find Zelle here in your Washington Federal app.
Log in and go to your menu. Scroll down until you see “Send Money with Zelle®.” Then, enroll with your U.S. mobile number or email address to get started.
Send. Select a contact or type in the U.S. mobile number or email address of the person with whom you’d like to send money. Remember to only send money to people you know and trust. Enter the amount you’d like to send and, if you want, add a note. Tap send and you’re done.
Zelle makes it easy to quickly split the cost of the bill with a built-in calculator.3 Just tap the ‘split’ button, select the people in your group and enter the total amount you want to split. Zelle sends a request to everyone for their share.
Your friend forgot his wallet but not his phone
Don’t worry about covering your friends. Zelle lets you request money and get paid back quickly.3
When it's time to settle-up with the sitter
Move money from your account to theirs typically within minutes.1
What is Zelle?
Who can I send money to with Zelle?
Since money is sent directly from your bank account to another person’s bank account typically within minutes,1 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should only be used to send money to friends, family or others you trust
How do I use Zelle?
To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient typically in minutes.1
To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.3
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Someone sent me money with Zelle, how do I receive it?
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select WaFd Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
What types of payments can I make with Zelle?
Since money is sent directly from your bank account to another person’s bank account typically within minutes,1Zelle should not be used to send money to people you don’t know or trust.
Zelle should only be used to send money to friends, family or others you trust. Neither WaFd Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected. Please contact us with questions 1-800-324-9375.
If you have any questions around what limits you have with Zelle transactions, please email firstname.lastname@example.org.
Are there any fees to send money using Zelle?
How do I get started?
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
How does Zelle work?
Can I use Zelle internationally?
Can I cancel a payment?
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 1-800-324-9375 so we can help you.
How long does it take to receive money with Zelle?
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly into your recipient's account.
If your payment is still pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give the WaFd Bank customer support team a call toll-free at 1-800-324-9375 or get in touch through our support page.
Will the person I send money to be notified?
Is my information secure?
I’m unsure about using Zelle to pay someone I don’t know. What should I do?
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither WaFd Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your WaFd Bank account so you can start sending and receiving money with Zelle. Please call WaFd Bank customer support toll-free at 1-800-324-9375 for help.
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Additional restrictions apply; for more information please review our Personal Online and Mobile Banking Agreement.
2 Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled in Zelle.
4 Mobile carrier fees may apply.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.