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WaFd Bank Customer Service

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Our Walt Chatbot is always available to answer your questions about banking, help you find your local branch or find someone to talk with.

Need help with your WaFd Debit Card?

phone-altCall 800-324-9375 if you lost your debit card
phone-altCall 866-661-8550 if you forgot your PIN
For international callers, please call 1-206-624-7930
WaFd Bank customer support is available 24 hours a day 7 days a week.
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Voice-Activated Banking

Signing up is easy:

  1. If you haven't already, sign up for consumer online or mobile banking.
  2. Next, call 800-324-9375 to set up your Voice-Activated Banking profile - you'll then be guided to record your voice, so our service can authenticate you going forward.
  3. Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated the service will say, "Hi, how can I help you today?" and then offers suggestions including provide balance, transfer, or talk to an agent.

Are you a homeowner having difficulties?

Learn about Homeowner Assistancearrow-right

Our branches are closed on the following days:

New Year's DayMonday, January 1
Martin Luther King DayMonday, January 15
President's DayMonday, February 19
Memorial DayMonday, May 27
JuneteenthWednesday, June 19
Independence DayThursday, July 4
Labor DayMonday, September 2
Indigenous People's DayMonday, October 14
Veterans DayMonday, November 11
ThanksgivingThursday, November 28
ChristmasWednesday, December 25

Over 200 offices to serve you.

From checking, savings and retirement accounts to home loan and corporate real estate financing, WaFd Bank is ready to help bring clarity to banking. We operate in nine western states, including Arizona, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, and Washington.

Our common-sense, disciplined approach has stood the test of time and made us one of the strongest financial institutions in America. Find a location near you.

WaFd Bank's 9 states mapWAORIDNMNVCAAZTXUT