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A couple shopping for appliances without worry
A couple shopping for appliances without worry
A couple shopping for appliances without worry
A couple shopping for appliances without worry
A couple shopping for appliances without worry

My WaFd Wins Frequently Asked Questions

Still can't find what you are looking for? Contact a branch near you or call 1-800-324-9375 or email us at info@wafd.com.

What is My WaFd Wins?

My WaFd Wins are a suite of benefits that come with eligible accounts. Benefits include:

  • Credit Monitoring (includes credit report, credit score and fraud alerts)
  • Identity Monitoring
  • Accidental Death and Dismemberment Insurance
  • Mobile Phone Protection
  • Travel and Leisure Discounts
  • Buyer's Protection and Extended Warranty
  • Health Discount Savings
  • Cash Back opportunities with $hopping Rewards

Which accounts are eligible?

Who are eligible family members?

  • Spouse
  • Persons qualifying as domestic partner
  • Parents of the account owner, who reside in the same household
  • Children under age 25

How do I register or access My WaFd Wins benefits?

Primary or joint owners of an eligible account can sign up easily via online or mobile banking. If we have your phone number and email, we will activate credit monitoring for you and within five business days and notify you via email.
Eligible family members, or primary/joint owners not using online or mobile banking can sign up by visiting www.mywafdwins.com.

How do I get credit monitoring services?

  • You can access My WaFd Wins through online banking or the mobile app which will automatically grant access.
  • If we have your phone number and email, we will activate credit monitoring for you and within five business days and notify you via email
  • If you do not wish to use online banking or the mobile app, you can set up credit monitoring directly through www.mywafdwins.com.

How do I enroll in accidental death benefits?

Accountholders of eligible accounts are automatically enrolled for Accidental Death and Dismemberment insurance. To learn more refer to the AD&D certificate provided at account opening or access your benefits.

How much does the mobile phone protection cover?

With Cellular Telephone Protection you receive up to $400 per year of Cellular Telephone Coverage to reimburse the cost of replacing or repairing up to four devices if they are damaged or stolen. Important: Mobile Provider bill must be paid out of your eligible account to qualify.

What if I am a victim of identity theft?

  • Repairing the damage caused by an identity theft event may take time and money - when you expect your identity has been compromised - act quickly to reduce the damage.
  • My WaFd Wins clients are eligible for up to $10,000 to cover reasonable expenses associated with restoring their identity after an identity theft event. A fraud specialist is assigned to manage their case until their identity is restored.
  • Coverage is effective as soon as the client has an eligible account.
  • Refer to the Identity Theft - Guide to Benefit provided at account opening or access your benefits.
  • Contact us should you have questions.

How do I get my credit report*?

My WaFd Wins clients can request their Experian Credit Report every six months or upon receipt of a credit alert.

How do I get my credit score?

My WaFd Wins clients can refresh their credit score every month and access a Credit Score Tracker which plots their monthly credit score on a chart so changes can be easily seen over time. We will remind you of your monthly credit score availability via email.

How do I get movie tickets?

Here are the steps for mywafdwins.com on a desktop computer

  1. Click on Travel and Leisure tab
  2. Click Access Benefit
  3. Under Other Benefits, click on Theme Park & Movie Tickets
  4. Click on CLICK HERE to order movie tickets

Here are the steps for mywafdwins.com on a mobile device

  1. From the sandwich menu, select Travel and Leisure
  2. Click Access Benefit
  3. Scroll to bottom to see Other Benefits
  4. Click on Theme Park & Movie Tickets
  5. Click on CLICK HERE to order movie tickets