Android Device Update Issue
A recent security update for Android device users has made it so the WaFd Bank mobile app will not open if a device has USB/Wireless Debugging enabled. This is a known issue, and we are working with Google to fix the issue.
Why was this change made?
Having USB or Wireless Debugging enabled on your Android device makes it more vulnerable to cyber-attacks. To protect you and your financial information, our app will not launch until the USB/Wireless Debugging is disabled.
What is USB Debugging?
USB Debugging is a “Developer Options” tool, which allows USB connections between a device and computer. If you have a refurbished device, this feature was most likely used to wipe the previous content off the device before you purchased it.
How do I disable USB Debugging?
Users can disable Debugging via the Developer Options menu; however, where this is located on your device may vary depending on which make and model you have.
For best results, use Google to look up your specific device.
For example, search “Samsung Galaxy S8 turn off USB Debugging”
Below are the basic steps to disable USB Debugging on two common devices.
(Again, your device may vary)
Device 1
- Go to the Settings Menu (Icon should look like a round gear)
- Select Developer Options
- Scroll to find “USB Debugging” or “Wireless Debugging”
- Tap to disable
Device 2
- Go to the Settings Menu
- Select System
- Tap “Advanced”
- Tap “Developer Options”
- Scroll to find “USB Debugging” or “Wireless Debugging”
- Tap to disable
Launch WaFd Bank Mobile Banking
After you have disabled USB Debugging, you should be able to successfully launch the WaFd Bank mobile app.
We thank you for your patience as we continue to work hard to protect your financial information.