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How to Stop Mortgage Trigger Lead Calls

Find out From WaFd Bank to Stop Mortgage Trigger Lead Calls if You are Buying or Selling a Home

If you've bought or sold a house before, you might already be familiar with what can sometimes only be described as a tsunami of calls, emails and mail. All of it comes, for the most part, from companies you are not working with for your new mortgage.

So what's the deal? Is your lender selling your information? That's a common misconception, but no we are not.

Woman looking at phone in frustration

What information is available to these companies?

It can be scary to get a phone call from a company you know you've never worked with before who has certain information—namely, your phone number. What else do they know? Typically, your name and a “soft pull” version of report (that's used when you get credit card or other preapproved loan offers). That's about it, but be aware of who you're actually speaking with so you can keep as much information as possible secure. If you're ever in doubt, hang up and call your lender directly.

What is a mortgage trigger lead?

Before you can find out who is selling your information, understand why your information gets sold. These companies are all reaching out to give you a competing offer, because you were interested in a mortgage and applied elsewhere. When a consumer (that's you) completes a mortgage application and gives the lender permission to pull their credit, the lender uses specific codes to get the records. These codes alert the credit bureaus (Experian, TransUnion, Equifax) that the consumer is shopping for a mortgage, and then the credit bureaus will turn these into trigger leads. That's when mortgage companies and other lenders buy these trigger leads. These companies will match up that information with contact information that is available in other databases, and that's when you start getting calls and mail.

You might not realize the company who is contacting you is not your lender. You might mistakenly believe that your lender sold your information, didn't keep your information secure, or that all the detailed information you gave in your application was exposed. Here is what actually happened; in most cases, your information was sold by one or more of the three major credit bureaus. This practice, although very frustrating, is and continues to be legal. You can read more from Federal Trade Commission's website explaining more about trigger leads.

How to opt out of credit trigger leads

To make sure you don't receive these types of calls, be sure you're signed up for the National Do Not Call Registry at It does take 24 hours to be added to the list, and according to the site, if you're already getting phone calls it can take up to 31 days to be removed from calling lists. This is a great step to take before you begin looking for a home so you can make sure your number isn't added to these lists in the first place.

You can also go to or call 888-5-OPTOUT ( 888-567-8688) to begin the process of ending (or at the very list limiting) unsolicited offers.

Please know we're here to help!

At WaFd Bank, we know navigating the buying and selling process can be daunting. We've been specializing in helping people achieve their home ownership dreams for over 105 years. To find out more, contact one of our neighborhood branch managers or call us at 800-324-9375. See why we were awarded Best Big Bank by Newsweek three years in a row!